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Q. What are my rights as a consumer?A. If you have Medicare, you have certain guaranteed rights to help protect you.
One of these is the right to a fair, efficient, and timely process for appealing
decisions about health care payment or services. Some of the reasons you may
appeal are when:
You must be given instructions for filing an appeal. These instructions are on the Medicare Summary Notice. If you decide to file an appeal, ask your doctor or provider for any information that may help your case. You can also call the State Health Insurance Assistance Program in your state for help filing an appeal. To get the telephone number, call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.
In addition, you have rights to:
For more information about your rights and protections, you can get a free copy of the booklet Your Medicare Rights and Protections (CMS Pub. No. 10112) at How to Get Free Medicare Publications. |
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